Why Was Happy Hearts Established?
First off, my name is Jonathan Terrington, a people loving person and the son of a loveable but sometimes demanding 98 year old gender fluid parent with a passion for keeping busy who’s quality of life started to diminish when their mobility declined.
Despite regular visits and at least weekly outings, I soon realised that, as a full-time worker, I could not provide the sustained stimulation and person-centred care my parent required.
Upon researching one-to-one support options, it became evident that, although professional care agencies were plentiful, few offered the warmth, dignity, and respect that I sought for my loved one.
This gap inspired me to establish Happy Hearts; a service built on human connection, safeguarding, and a steadfast commitment to safety and well-being. A transparent agency where I value my team, my clients and love the work I do.
Compassionate Care Services
At Happy Hearts, we provide personalized care that treats everyone like family with dignity.
Our qualified professionals offer companionship, daily assistance, and enriching outings for your loved ones.
Experience meaningful connections and support that prioritize safety, value, and genuine engagement.
Our Ethos: Beyond Professional Care
While there is no shortage of professional care providers, Happy Hearts is fundamentally different. We are committed to building a team of qualified, competent, and enhanced DBS-checked professionals who share my core belief: care must be delivered through authentic relationships, always upholding the principles of dignity and respect. Our aim is not merely to provide a standard service, but to create meaningful connections that meet each client’s unique needs; we prioritise person-centred care, consent for all care and treatment, and the duty of candour ensuring openness and transparency at every stage.
What Needs Are We Addressing?
Happy Hearts was originally inspired to offer companionship and outings to those who are housebound however, our service has evolved to address a wide spectrum of person-centred care requirements. Whether you or your loved one require assistance at home, be it with cleaning, cooking, personal care, or medication management, we are dedicated to providing far more than a conventional service. Our support extends to short-term treatment plans, motivational encouragement during rehabilitation, and the provision of proper food and drink. All care is delivered with a human touch, prioritising safety through thorough risk assessments, the use of clean, suitable, and well-maintained equipment, and the safeguarding of every individual.
Our Unique Approach
Quite simply, Happy Hearts delivers the type of care I could not find. Care that treats everyone as a member of our own family. At Happy Hearts, we believe care is about more than meeting basic needs; it is about fostering respect, companionship, and dignity where we recognise our visits are often the only opportunity for meaningful adult conversation. As an experienced local businessman, I have always built my success on outstanding customer service and now extend this ethos into the world of care, rewarding empathy and genuine human connection in my team. I ensure our service stands apart from faceless, corporate alternatives by maintaining good governance, transparent leadership, and an effective complaints system for clients and families.
Our Values
I fully recognise the profound moral responsibility inherent in providing care and so do my team. At Happy Hearts, our work is guided by the principles of dignity, respect, compassion, and person-centred care. We understand that care is a deeply personal, often difficult thing; nothing should be routine or impersonal. Our team is trained to address challenging moments with humility and understanding, always prioritising the safety and well-being of those we serve. Every member of our staff is trained, qualified, competent, and enhanced DBS-checked, ensuring the highest standards. I myself am committed to the duty of candour, maintaining honesty and transparency with every family.
How We Measure Success
For us, success is defined by the depth and quality of the relationships we build. From the first interaction, we focus on exceeding expectations, actively listening to our clients, and adapting to their evolving needs. We continually assess safety, staff competence, and the effectiveness of our feedback system, ensuring ongoing improvement. Our commitment to enhancing individual well-being and satisfaction is unwavering.
Our Vision for the Future
Our vision is both simple and ambitious: to ensure that everyone in our care feels valued and experiences a positive, lasting impact on their life. We aspire to elevate the standard of care in our community, demonstrating that when care is delivered with true compassion, person-centred focus, and personal connection, it enriches all our lives.
Community Engagement
At Happy Hearts, community engagement is central to our service. We believe every individual deserves more than routine care; they deserve meaningful experiences that reflect their unique interests and history. We actively connect clients with local events and attractions that bring joy and familiarity. Whether arranging outings to the zoo for animal lovers, scenic parks, or even bespoke experiences such as pleasure flights for retired pilots or cinema tours for former projectionists, we tailor our suggestions to each person’s story. We check out local events such as community festivals, art exhibitions, farmers’ markets, and historical tours and because we know our clients ask them if they fancy going, ensuring our clients stay connected and engaged.
By blending passion with purpose, we invite our clients to rediscover the pleasures of life.
Family Involvement
You know your loved one best and would love an introduction! You can help us get to know your loved one. If they are reserved, we encourage you to share their stories, experiences, and cherished memories with us.
We value intergenerational engagement from a generation who has seen more change in their lives than anyone who came before them, welcoming the opportunity to reminisce. Born before microchips and plastic we find spending time looking through old photographs, using Google Street view to see their old haunts, tracing family trees and talking about the good old days as pleasant ways to care.
We also enjoy listening to the lives, online activities, experiences and opinions of younger family members while keeping our own views at the front door.
Throughout every step, we prioritise consent and collaboration, ensuring that all care and treatment decisions are made with full involvement from both the individual and their family. We are committed to transparency and the duty of candour, keeping you informed and involved at all times.